FREQUENTLY ASKED QUESTIONS

Thank you for visiting our website bachfromhome.live. Enjoy the concerts of our festivals at home. Whether on your computer, tablet, smartphone or television - experience our events as a live stream or a video-on-demand in HD quality.

Our events are usually broadcast live and can be viewed afterwards in our archive as a video-on-demand [VoD] at any time. There you will already find a selection of concerts with the leading Bach interpreters of our time. We also offer bonus material such as interviews, films and documentaries.

GENERAL QUESTIONS

What is Bach from home?

Bach from home is a joint project of the festivals Thuringia Bach Festival, the Bachfest Leipzig and the Köthener Bachfesttage. On this homepage we present concerts as live broadcasts or recordings to allow those, who cannot be present directly on site, to experience concerts at the historic locations of Bach’s life and work.

Why are the concerts not free of charge?

Art is not for free - as artists deserve getting paid. That is why we have decided not to offer the concerts shown here free of charge.

As when physically attending a concert, by buying a ticket you help to pay artists an appropriate fee for their performance - and in the same way you help us as to compensate, at least proportionally, for the not inconsiderable expense of a sound and video recording.

B+A+C+H = 14. This is the basic price we ask for a digital concert visit. If you would like to support the artists, technicians, service providers and promoters involved, you can also purchase a sponsorship or patronage ticket. All those involved would like to thank you in advance for your contribution!

Can I watch concerts only live or also at a later date?

All concerts will be streamed live, but will remain available afterwards in our video on demand section (library). This will allow you to watch all concerts also at a later date. The log-in codes will remain valid. The switch from live to the library usually needs a few hours due to technical adjustments, so we may have to ask you for your patience.

Ticket

How do I buy a ticket for a live stream or a VOD concert?

Click on the event you want to watch and the TICKET button will take you to the order page. There you can book the you have chosen.

Season ticket »Bach's Messiah«

You have booked the season ticket "Bach's Messiah" via our ticket system. By purchasing a season ticket, you have registered as a guest with a customer account. You can now use your login data to book the individual streaming tickets for the Messiah concerts in the shop. Please proceed as follows:

Step #1
Go to our website BACHFROMHOME.LIVE and select the English language in the upper right corner, if the German language appears first. Now select the desired concert of the Messiah cycle - either as live concerts or as VoD concerts in our media library. Click on the button "TICKETS". You will now be redirected to the ticket store.

Step #2
In the ticket shop you will find the button "Login" in the top right-hand corner as well as the selection of the language [German | English]. Log in with your email address and password and select the ticket: Admission for holders of a season ticket "Bach's Messiah". This ticket is free of charge for you, as you have already purchased this ticket with your season ticket "Bach's Messiah". Place the ticket in the cart and continue with the order. Follow the further instructions of the shop.

Step #3
For any other tickets in the Messiah cycle that you would like to book, use the "Add tickets for another date" button or repeat steps #1 and #2. Once your order is complete, you will receive your ticket(s) with the streaming code.

Please note:
Once you have received your ticket(s) with the streaming codes, you can enter your streaming code on the day of the respective live concert from 30 minutes before the concert starts on our homepage www.bachfromhome.live under "ZUM LIVE KONZERT" and watch the concert live. After the live broadcast, you will have the opportunity to watch the concert in our video-on-demand area (Mediathek) for another 7 days. To do so, please select the desired concert in our media library and enter the streaming code there.

After I have bought the ticket, what happens next?

After ordering and paying in the shop, you will receive your personal ticket as a PDF file by e-mail. This ticket contains the streaming code you’ll need to log in. You can simply copy the code from the PDF and paste it into the login window on the homepage. After confirmation, you will be taken directly to the selected live stream or video-on-demand (VOD).

Each ticket purchased receives its own streaming code, which is only valid for the purchaser on one device and only for the event shown on the ticket.

I can't find the PDF confirmation in my email inbox - Who do I contact?

At first, please check your SPAM folder. If you cannot find the confirmation e-mail, issued by our ticket and streaming partner TSHAKKA, cannot be found there, please send us an e-mail to kontakt@bachfromhome.live.We do speak English and German and will reply as soon as possible.

Will I receive a reminder about the concert?

If you have booked a ticket for a live concert or a premiere, we will send you another reminder on the day of the concert.

Can I return my ticket?

No, the booking is binding. Tickets for concerts can neither be rebooked nor cancelled.

If a concert has to be cancelled, will the money for the tickets be refunded?

If the concert cannot be rescheduled and the event is cancelled, the ticket price paid will of course be refunded.

Stream

What technical requirements do I need for the stream?

First and foremost, you need a stable internet connection with at least 16 Mbit/s. We recommend the latest version of Google Chrome as the preferred browser, preferably on a desktop computer or laptop. This can optionally be connected to your TV, e.g. via HDMI cable. The site is not optimized for Smart TV, Apple Airplay and game consoles, so we cannot guarantee that the stream will run without interference on such devices. Cookies and pop-ups must be allowed for this page.

Does the stream also work via LTE on mobile devices?

If a stable LTE connection is available and you are using a current and popular mobile device, this should not be a problem. Nevertheless, we recommend watching the stream via WiFi on a desktop computer or laptop, as there can be large fluctuations on the mobile network and occasional interference with some mobile devices. You should also bear in mind that an HD stream consumes approx. 1.5 to 3 GB of data per hour, so you must have a large volume of data available.

Can I adjust the volume of the video live stream?

Of course you can adjust the volume using the volume control on your end device.

Who do I contact if my streaming code does not work?

If you have any problems, please feel free to send an e-mail to kontakt@bachfromhome.live. We will reply as soon as possible (and immediately during concert live-streams).

What shall I do if the stream is interrupted, the player displays an error message or does not load or play the stream?

[1] Reload the player page
[2] Close the player page, return to the start page and log in again with the streaming code.
[3] Clear the browser cache, restart the browser and log in again with the streaming code.
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If none of these three steps helped, please contact us by e-mail at kontakt@bachfromhome.live.

Why does the stream stop?

The data load on the internet, especially in the evening hours, is extremely high. This can lead to extreme fluctuations and to minor disruptions, which in some cases cause the stream to break off. Another reason is the parallel use of internet access with several devices and applications when the stream is running. An existing WiFi capacity is then shared by several devices, i.e. the individual device then has significantly less capacity available than the total capacity offered by the internet provider.

Picture and sound are not synchronized in my stream, what is the reason for this?

In most cases, this is due to the transmission via the internet and the high fluctuations in the transmission capacity. In some cases it helps to restart the modem once and then log back into the event with the streaming code.

I have further questions about streaming:

Please feel free to send an e-mail to kontakt@bachfromhome.live

Privacy Policy

1. An overview of data protection

General information
The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit our website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.

Data recording on our website
Who is the responsible party for the recording of data on this website (i.e. the “controller”)? The data on this website is processed by the operator of the website, whose contact information is available under section “Information Required by Law” on this website.

How do we record your data?
We collect your data as a result of your sharing of your data with us. This may, for instance be information you enter into our contact form. Our IT systems automatically record other data when you visit our website. This data comprises primarily technical information (e.g. web browser, operating system or time the site was accessed). This information is recorded automatically when you access our website.

What are the purposes we use your data for?
A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyse your user patterns.

What rights do you have as far as your information is concerned?
You have the right to receive information about the source, recipients and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified, blocked or eradicated. Please do not hesitate to contact us at any time under the address disclosed in section “Information Required by Law” on this website if you have questions about this or any other data protection related issues. You also have the right to log a complaint with the competent supervising agency. Moreover, under certain circumstances, you have the right to demand the restriction of the processing of your personal data. For details, please consult the Data Protection Declaration under section “Right to Restriction of Data Processing.”

Analysis tools and tools provided by third parties
There is a possibility that your browsing patterns will be statistically analysed when your visit our website. Such analyses are performed primarily with cookies and with what we refer to as analysis programmes. As a rule, the analyses of your browsing patterns are conducted anonymously; i.e. the browsing patterns cannot be traced back to you. You have the option to object to such analyses or you can prevent their performance by not using certain tools. For detailed information about this, please consult our Data Protection Declaration below. You do have the option to object to such analyses. We will brief you on the objection options in this Data Protection Declaration.

2. General information and mandatory information

Data protection
The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration. Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected.We herewith advise you that the transmission of data via the Internet (i.e. through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third party access.

Information about the responsible party (referred to as the “controller” in the GDPR)
The data processing controller on this website is:
Thüringer Bachwochen e.V.
Hugo-John-Straße 8
D-99086 Erfurt
Phone: +49 (0) 361 . 21 69 86 08
E-Mail: info@thueringer-bachwochen.de

The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to the processing of data
A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)
In the event that data are processed on the basis of Art. 6 Sect. 1 lit. e or f GDPR, you have the right to at any time object to the processing of your personal data based on grounds arising from your unique situation. This also applies to any profiling based on these provisions. To determine the legal basis, on which any processing of data is based, please consult this Data Protection Declaration. If you log an objection, we will no longer process your affected personal data, unless we are in a position to present compelling protection worthy grounds for the processing of your data, that outweigh your interests, rights and freedoms or if the purpose of the processing is the claiming, exercising or defence of legal entitlements (objection pursuant to Art. 21 Sect. 1 GDPR). If your personal data is being processed in order to engage in direct advertising, you have the right to at any time object to the processing of your affected personal data for the purposes of such advertising. This also applies to profiling to the extent that it is affiliated with such direct advertising. If you object, your personal data will subsequently no longer be used for direct advertising purposes (objection pursuant to Art. 21 Sect. 2 GDPR).

Right to log a complaint with the competent supervisory agency
In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.

Right to data portability
You have the right to demand that we hand over any data we automatically process on the basis of your consent or in order to fullfil a contract be handed over to you or a third party in a commonly used, machine readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.

SSL and/or TLS encryption
For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption programme. You can recognise an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line. If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.

Information about, blockage, rectification and eradication of data
Within the scope of the applicable statutory provisions, you have the right to at any time demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data. You may also have a right to have your data rectified, blocked or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time at the address provided in section “Information Required by Law.”

Right to demand processing restrictions
You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time at the address provided in section “Information Required by Law.” The right to demand restriction of processing applies in the following cases:

[1] In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
[2] If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
[3] If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
[4] If you have raised an objection pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.

Rejection of unsolicited e-mails
We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in section “Information Required by Law” to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.

3. Data protection officer

Gesetzlich vorgeschriebener Datenschutzbeauftragter
We have appointed a data protection officer for our company.
Thüringer Bachwochen e.V.
Christoph Drescher
Hugo-John-Straße 8
99086 Erfurt
Phone: +49 (0) 361 . 21 69 86 08
E-mail: cd@thueringer-bachwochen.de

4. Recording of data on our website

Server log files
The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:

[1] The type and version of browser used
[2] The used operating system
[3] Referrer URL
[4] The hostname of the accessing computer
[5] The time of the server inquiry
[6] The IP address

This data is not merged with other data sources. This data is recorded on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.
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Contact form
If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent. Hence, the processing of the data entered into the contact form occurs exclusively based on your consent (Art. 6 Sect. 1 lit. a GDPR). You have the right to revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation. The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g. after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions – in particular retention periods

Request by e-mail, telephone or fax
If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent. The processing of these data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing is based on your consent (Article 6 (1) a GDPR) and/or on our legitimate interests (Article 6 (1) (f) GDPR), since we have a legitimate interest in the effective processing of requests addressed to us. The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

5. Analysis tools and advertising

Matomo (formerly called Piwik)
The storage of Matomo cookies and the use of this analysis tool are based on Art. 6 Sect. 1 lit. f GDPR. The website operator has a legitimate interest in the analysis of user patterns, in order to optimize the operator’s web offerings and advertising. The information generated by cookies concerning the use of this website shall not be shared with any third parties. You may prevent the storage of cookies at any time by making pertinent changes to your browser software settings; however, we have to point out that in this case you may not be able to use all of the functions of this website to their fullest extent. If you do not consent to the storage and use of your data, you have the option to deactivate the storage and use of such data here. In this case, an opt out cookie will be placed in our browser, which prevent the storage of usage data by Matomo. If you delete your cookies, this will also result in the deletion of the Matomo opt out cookie. Hence, you will have to reactivate the opt out when you return to visit our website.

6. Newsletter

Newsletter data
If you would like to subscribe to the newsletter offered on this website, we will need from you an e-mail address as well as information that allow us to verify that you are the owner of the e-mail address provided and consent to the receipt of the newsletter. No further data shall be collected or shall be collected only on a voluntary basis. We shall use such data only for the sending of the requested information and shall not share such data with any third parties. The processing of the information entered into the newsletter subscription form shall occur exclusively on the basis of your consent (Art. 6 Sect. 1 lit. a GDPR). You may revoke the consent you have given to the archiving of data, the e-mail address and the use of this information for the sending of the newsletter at any time, for instance by clicking on the "Unsubscribe" link in the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place to date. The data you archive with us for the purpose of the newsletter subscription shall be archived by us until you unsubscribe from the newsletter. Once you cancel your subscription to the newsletter, the data shall be deleted. This shall not affect data we have been archiving for other purposes.

MailChimp
This website uses the services of MailChimp to send out its newsletters. The provider is the Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. Among other things, MailChimp is a service that can be deployed to organise and analyse the sending of newsletters. Whenever you enter data for the purpose of subscribing to a newsletter (e.g. your e-mail address), the information is stored on MailChimp servers in the United States. MailChimp is in possession of a certification that is in compliance with the “EU-US-Privacy-Shield.” The “Privacy-Shield” is a compact between the European Union (EU) and the United States of America (USA) that aims to warrant the compliance with European data protection standards in the United States. With the assistance of the MailChimp tool, we can analyse the performance of our newsletter campaigns. If you open an e-mail that has been sent through the MailChimp tool, a file that has been integrated into the email (a so-called web-beacon) connects to MailChimp’s servers in the United States. As a result, it can be determined whether a newsletter message has been opened and which links the recipient possibly clicked on. Technical information is also recorded at that time (e.g. the time of access, the IP address, type of browser and operating system). This information cannot be allocated to the respective newsletter recipient. Their sole purpose is the performance of statistical analyses of newsletter campaigns. The results of such analyses can be used to tailor future newsletters to the interests of their recipients more effectively. If you do not want to permit an analysis by MailChimp, you must unsubscribe from the newsletter. We provide a link for you to do this in every newsletter message. Moreover, you can also unsubscribe from the newsletter right on the website. The data is processed based on your consent (Art. 6 Sect. 1 lit. a GDPR). You may revoke any consent you have given at any time by unsubscribing from the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place prior to your revocation.
The data you archive with us for the purpose of the newsletter subscription shall be archived by us until you unsubscribe from the newsletter. Once you cancel your subscription to the newsletter, the data shall be deleted from our servers as well as those of MailChimp. This shall not affect data we have been archiving for other purposes. For more details, please consult the Data Privacy Policies of MailChimp at: https://mailchimp.com/legal/terms/.

7. Plug-ins and Tools

YouTube
Our website uses plug-ins of the YouTube platform, which is operated by Google. The website operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit a page on our website into which a YouTube plug-in has been integrated, a connection with YouTube’s servers will be established. As a result, the YouTube server will be notified, which of our pages you have visited. Furthermore, YouTube will be able to place various cookies on your device. With the assistance of these cookies, YouTube will be able to obtain information about our website visitor. Among other things, thisinformation will be used to generate video statistics with the aim of improving the user friendliness of the site and to prevent attempts to commit fraud. These cookies will stay on your device until you delete them. If you are logged into your YouTube account while you visit our site, you enable YouTube to directly allocate your browsing patterns to your personal profile. You have the option to prevent this by logging out of your YouTube account. The use of YouTube is based on our interest in presenting our online content in an appealing manner. Pursuant to Art. 6 Sect. 1 lit. f GDPR, this is a legitimate interest. For more information on how YouTube handles user data, please consult the YouTube Data Privacy Policy under: https://policies.google.com/privacy?hl=en

Adobe Typekit Web Fonts
In order to ensure the uniform depiction of certain fonts, our website uses fonts called Adobe Typekit Web Fonts provided by Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704, USA (Adobe). When you access pages of our website, your browser will automatically load the required fonts directly from the Adobe site to be able to display them correctly on your device. As a result, your browser will establish a connection with Adobe’s servers in the United States. Hence, Adobe learns that your IP address was used to access our website. According to the information provided by Adobe, no cookies will be stored in conjunction with the provision of the fonts. Adobe is in possession of a certification in accordance with the EU-US Privacy Shield. The Privacy Shield is a compact ratified between the United States of America and the European Union, aiming to warrant compliance with European Data Protection Standards. For more information, please follow this link:
https://www.adobe.com/de/privacy/eudatatransfers.html.

The use of Adobe Typekit Web Fonts is necessary to ensure the uniform presentation of fonts on our website. This constitutes a legitimate interest as defined in Art. 6 Sect. 1 lit. f GDPR. For more information about Adobe Typekit Web Fonts, please read the policies under: https://www.adobe.com/de/privacy/policies/typekit.html. Adobe’s Data Privacy Declaration may be reviewed under: https://www.adobe.com/de/privacy/policy.html.